Exploring the hedonic factors affecting customer experiences in phygital retailingShanta Banik, Yongqiang Gao2022-09-30articleJournal of Retailing and Consumer Services100 citationsclosedNo readable copy stored yet — this record is metadata only.Consumer Retail Behavior StudiesCustomer Service Quality and LoyaltyAI in Service InteractionsAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 100 citations exist upstream.References1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2018When to use and how to report the results of PLS-SEM2011PLS-SEM: Indeed a Silver Bullet1965Exchange and Power in Social Life.1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees1982Hedonic Consumption: Emerging Concepts, Methods and Propositions2000The role of transportation in the persuasiveness of public narratives.Cited by2023New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?2024Phygital customer journey: a practice-based approach2023The impact of AI-powered technologies on aesthetic, cognitive and affective experience dimensions: a connected store experiment2023Effect of bargaining on pricing and retailing under a green supply chain management2024Phygital luxury experiences. A correspondence analysis on retail technologies2024Purchase spillovers from the metaverse to the real world: The roles of social presence, trialability, and customer experience2024Determinants of intention to use ChatGPT for obtaining shopping information2024Understanding consumer behavior in phygital environments: an interpretivist methodological framework