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Measuring Customer Satisfaction
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Measuring Customer Satisfaction (1998)Measuring Customer SatisfactionEvaluation Of The Effectiveness Of The Initial Flight Attendant Training Program In Garuda Indonesia Training Center (2020)Evaluation Of The Effectivene…Pengaruh Brand Awareness, Brand Characteristic, dan Emotional Branding terhadap Keputusan Pembelian (2019)Pengaruh Brand Awareness, Bra…PENGARUH KONDISI SOSIAL KERJA TERHADAP MOTIVASI KERJA KARYAWAN, KAJIAN PADA KANDATEL BANDUNG (2009)PENGARUH KONDISI SOSIAL KERJA…Greening of Suppliers/In-bound Logistics — In the South East Asian Context (2006)Greening of Suppliers/In-boun…Deriving information from CRM for knowledge management—a note on a commercial bank (2006)Deriving information from CRM…Structural Equation Modeling with LISREL (1988)Green and competitive: ending the stalemate (1995)Beyond Greening: Strategies for a Sustainable World. (1997)Investigation on the drivers of green purchasing towards environmental sustainability in the Malaysian manufacturing sector (2010)A Study of Success Factors in Green Supply Chain Management in Manufacturing Industries in Malaysia (2013)Buyer-led environmental supplier development: Can suppliers really help it? (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Marketing in an Information-Intensive Environment: Strategic Implications of Knowledge as an Asset (1991)A framework for addressing the organisational issues of enterprise systems implementation (2005)Enterprise systems in financial sector – an application in precious metal trading forecasting (2012)Electronic CRM and perceptions of unfairness (2014)Development of System for Managers Relationship Management with Customers (2019)Manajemen pemasaran dan pemasaran jasa (2009)Service, Quality & Satisfaction (2011)Perilaku Konsumen : edisi revisi (2014)Handbook in research and evaluation (1971)Evaluating Training Programs: The Four Levels (2006)Evaluating Training Programs : The Four Levels (2009)
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  • 2006Greening of Suppliers/In-bound Logistics — In the South East Asian Context48 cited
  • 2006Deriving information from CRM for knowledge management—a note on a commercial bank37 cited
  • 2019Pengaruh Brand Awareness, Brand Characteristic, dan Emotional Branding terhadap Keputusan Pembelian8 cited
  • 2020Evaluation Of The Effectiveness Of The Initial Flight Attendant Training Program In Garuda Indonesia Training Center2 cited
  • 2009PENGARUH KONDISI SOSIAL KERJA TERHADAP MOTIVASI KERJA KARYAWAN, KAJIAN PADA KANDATEL BANDUNG0 cited

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