A hybrid framework to model resilience in the generic medicine supply chain of MSMEs

Shweta Shweta · Dinesh Kumar · Dheeraj Chandra

25 citations0/0 files storedBenchmarking An International Journal

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Supply Chain Resilience and Risk Management Supply Chain and Inventory Management Sustainable Supply Chain Management

Abstract

Purpose One of the most important components of healthcare is the timely delivery of pharmaceutical products, such as life-saving medicines. However, disruptions like COVID-19 bring new challenges and risks to the pharmaceutical supply chain (PSC) and healthcare organizations that impact their operational performance. This study focuses on mitigating risks in India's generic medicine supply chain (GMSC) as a result of various disruptions, which can assist policymakers develop appropriate plans and strategies to build resilience in the Jan Aushadhi Scheme (JAS) of micro, small and medium enterprises (MSMEs) in order to improve their overall performance. Design/methodology/approach Risk-causing vulnerabilities and resilience capabilities are identified from the literature review and expert's opinions. Following that, the vulnerabilities are classified into cause-and-effect vulnerabilities, and supply chain resilient capabilities (SCRCs) are measured using a hybrid fuzzy DEMATEL and best worst method (FDEMATEL-BMW) framework. Findings The outcome of the study reveals that transportation breakdown, loss of human resources and loss of suppliers are the potential risk-causing vulnerabilities that lead to vulnerabilities like shortages of medicines, loss of in-hand stock qualities and loss of sales/revenue. In addition, the analysis suggests that the sustainability of an organization with maximum weightage is the critical factor for building resilience in GMSC followed by flexibility, agility and visibility. Practical implications The integration of resilience into Jan Aushadhi GMSC can help in managing disruptions efficiently and effectively to mitigate risk and optimize MSMEs overall performance. Originality/value To the best of the authors’ knowledge, this work will be the first of its kind to model resilience in GMSC of MSMEs using a hybrid framework.

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References

1965Fuzzy sets 2014Best-worst multi-criteria decision-making method 2004Building the Resilient Supply Chain 2009Understanding the concept of supply chain resilience 2015Best-worst multi-criteria decision-making method: Some properties and a linear model 2006On the Value of Mitigation and Contingency Strategies for Managing Supply Chain Disruption Risks 2010ENSURING SUPPLY CHAIN RESILIENCE: DEVELOPMENT OF A CONCEPTUAL FRAMEWORK 2015Supply chain resilience: definition, review and theoretical foundations for further study

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