Analysis of industry 4.0 implementation in mobility sector: An integrated approach based on QFD, BWM, and stratified combined compromise solution under fuzzy environment

Abstract

The role of new technologies in industrial and service sector is inevitable. Various sectors like transport / mobility have decided to remodel and redesign their infrastructures by implementing innovative devices and strategies. Transport / mobility sector is one of the most fast-growing industries which demands innovative solutions, however, it will be complex to derive optimal decision while one confront uncertain conditions and variables. In this paper, we develop a decision support system for technology adoption in transport / mobility division within the context of Industry 4.0 considering a case study in Spain. To find the adopted technology in this sector, several alternatives (options) and variables (criteria) should be assumed. We propose an integrated decision-making system including quality function deployment (QFD) and best-worst method (BWM) to find the importance weight of each criterion. After we apply the stratified Combined compromise solution (S-CoCoSo) to rate the alternatives and rank them under a multi-scenario perspective. The results will be analyzed through some sensitivity analysis actions. The novelty of our proposed decision support model contributes to the mobility sector and releases guidelines to managers and policy makers.

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