References

• 1981Criteria for assessing the trustworthiness of naturalistic inquiries5,520 cited
• 2011The case study approach2,689 cited
• 2000Learning from Museums: Visitor Experiences and the Making of Meaning1,892 cited
• 2010The Participatory Museum900 cited
• 2000Changing Values in the Art Museum: rethinking communication and learning340 cited
• 2000Can Museums be All Things to All People?: Missions, Goals, and Marketing's Role274 cited
• 2017The Multisensory Museum: Cross-Disciplinary Perspectives on Touch, Sound, Smell, Memory, and Space160 cited
• 1999Into the Tourist's Mind: Understanding the Value of the Heritage Experience159 cited
• 1998Paying Attention: Visitors and Museum Exhibitions141 cited
• 2014Emotions and visitors’ satisfaction at a museum121 cited
• 2009The Consumption of Museum Service Experiences: Benefits and Value of Museum Experiences121 cited
• 2020Art museums and the incorporation of virtual reality: Examining the impact of VR on spatial and social norms78 cited
• 2020The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy64 cited
• 2019Bridging Museum Mission to Visitors’ Experience: Activity, Meanings, Interactions, Technology53 cited