The Influence of Human Resources Management, Total Quality Management, and Motivation on Employee Performance at PT Telkom Area Bogor

Abstract

PT Telkom Indonesia (Persero) is a State-Owned Enterprise which is engaged in information and communication technology services and telecommunications networks in Indonesia. The tight business competition in the telecommunications sector in Indonesia requires every company to be superior and be able to compete with its competitors. This study aims to analyze descriptively the variables of human resource management, Total Quality Management, motivation, and employee performance at PT. Telkom Area Bogor; analyze the direct influence of the variables of human resources, Total Quality Management, and motivation on employee performance at PT. Telkom Area Bogor; analyze the indirect effect of human resources, Total Quality Management, and motivation variables on employee performance at PT. Telkom Area Bogor. The study was conducted on 120 respondents by means of purposive sampling. Data were collected by distributing online questionnaires. Data were analyzed using descriptive analysis and SEM-PLS using the SmartPLS application. The results showed that the majority of respondents agreed on the assessment of indicators of HR management, Total Quality Management, motivation, and performance. Based on the results of the direct influence analysis, HR management has a positive but not significant effect on performance. Meanwhile, Total Quality Management and motivation have a positive and significant effect on performance. HR management has a positive and significant effect on Total Quality Management and Total Quality Management has a positive and significant effect on motivation. Based on the results of the indirect effect analysis, HR management affects performance through Total Quality Management and motivation. HR management has an effect on motivation through Total Quality Management. Total Quality Management affects performance through motivation, and HR management affects performance through Total Quality Management. Keywords: human resource management, motivation, performance, total quality management

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