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Strategies for the retail platform to counteract match uncertainty: Virtual showroom and return or exchange policy
16 references·0 citing·51 second hop
Strategies for the retail platform to counteract match uncertainty: Virtual showroom and return or exchange policy (2022)Strategies for the retail platform to cou…The Impact of Online Product Reviews on Product Returns (2018)The Impact of Online Product …Showrooming and Webrooming: Information Externalities Between Online and Offline Sellers (2018)Showrooming and Webrooming: I…Return strategy and pricing in a dual-channel supply chain (2017)Return strategy and pricing i…Competitive Strategies for Brick-and-Mortar Stores to Counter “Showrooming” (2017)Competitive Strategies for Br…Online and Offline Information for Omnichannel Retailing (2016)Online and Offline Informatio…The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review (2015)The Effect of Return Policy L…Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2013)Browse‐and‐Switch: Retail‐Onl…Online Product Reviews: Implications for Retailers and Competing Manufacturers (2012)Online Product Reviews: Impli…On Product Uncertainty in Online Markets: Theory and Evidence1 (2012)On Product Uncertainty in Onl…Product Reviews and Competition in Markets for Repeat Purchase Products (2011)Product Reviews and Competiti…How Does the Variance of Product Ratings Matter? (2010)How Does the Variance of Prod…The Option Value of Returns: Theory and Empirical Evidence (2009)The Option Value of Returns: …Self-Selection and Information Role of Online Product Reviews (2008)Self-Selection and Informatio…Consumer Returns Policies and Supply Chain Performance (2008)Consumer Returns Policies and…When and How Is the Internet Likely to Decrease Price Competition? (1999)When and How Is the Internet …Customer Return Policies for Experience Goods (1996)Customer Return Policies for …Optimal Pricing and Return Policies for Perishable Commodities (1985)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Channel Conflict and Coordination in the E‐Commerce Age (2004)Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs (2017)The future of omnichannel retail: A four-stage Delphi study (2018)Strategic dual-channel pricing games with e-retailer finance (2019)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Consumer Surplus in the Digital Economy: Estimating the Value of Increased Product Variety at Online Booksellers (2003)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature (2014)The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors (2015)Information and Consumer Behavior (1970)Advertising as Information (1974)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Competition Between Local and Electronic Markets: How the Benefit of Buying Online Depends on Where You Live (2008)Marketing in Computer-Mediated Environments: Research Synthesis and New Directions (2013)A Thematic Exploration of Digital, Social Media, and Mobile Marketing: Research Evolution from 2000 to 2015 and an Agenda for Future Inquiry (2016)Network externalities, competition, and compatibility (1985)A Simple Model of Herd Behavior (1992)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Diffusion of Innovations 1 (2019)Price Competition in a Channel Structure with a Common Retailer (1991)Product Fit Uncertainty in Online Markets: Nature, Effects, and Antecedents (2014)Platform or Wholesale? A Strategic Tool for Online Retailers to Benefit from Third-Party Information1 (2017)The file drawer problem and tolerance for null results. (1979)Introduction to Meta‐Analysis (2009)Sustainable Retailing in the Fashion Industry: A Systematic Literature Review (2017)Online purchase return policy leniency and purchase decision: Mediating role of consumer trust (2018)Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability (2019)Introduction to Meta‐Analysis (2021)Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Omni-channel management in the new retailing era: A systematic review and future research agenda (2020)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Stimulating Online Reviews by Combining Financial Incentives and Social Norms (2016)Behavioral Visibility: A new paradigm for organization studies in the age of digitization, digitalization, and datafication (2020)Live streaming commerce and consumers’ purchase intention: An uncertainty reduction perspective (2021)Supply Chain Coordination Under Channel Rebates with Sales Effort Effects (2002)Supply Chain Coordination with Contracts (2003)Closed‐Loop Supply Chains: A Critical Review, and Future Research* (2012)Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2014)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005)Agency Selling or Reselling? Channel Structures in Electronic Retailing (2015)Emergence of Big Data Research in Operations Management, Information Systems, and Healthcare: Past Contributions and Future Roadmap (2017)The Showrooming Phenomenon: It's More than Just about Price (2017)How would the COVID-19 pandemic reshape retail real estate and high streets through acceleration of E-commerce and digitalization? (2021)
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References

  • 2008Self-Selection and Information Role of Online Product Reviews1,127 cited
  • 2012On Product Uncertainty in Online Markets: Theory and Evidence1681 cited
  • 2010How Does the Variance of Product Ratings Matter?664 cited
  • 1999When and How Is the Internet Likely to Decrease Price Competition?542 cited
  • 2016Online and Offline Information for Omnichannel Retailing470 cited
  • 2008Consumer Returns Policies and Supply Chain Performance462 cited
  • 2017Competitive Strategies for Brick-and-Mortar Stores to Counter “Showrooming”404 cited
  • 2012Online Product Reviews: Implications for Retailers and Competing Manufacturers400 cited
  • 2015The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review301 cited
  • 2013Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty288 cited
  • 2009The Option Value of Returns: Theory and Empirical Evidence267 cited
  • 2018The Impact of Online Product Reviews on Product Returns263 cited
  • 1996Customer Return Policies for Experience Goods243 cited
  • 2018Showrooming and Webrooming: Information Externalities Between Online and Offline Sellers229 cited
  • 2017Return strategy and pricing in a dual-channel supply chain

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206 cited
  • 2011Product Reviews and Competition in Markets for Repeat Purchase Products167 cited
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