The effect of learning organizational practices and job satisfaction on employee engagement in an agile environment at PT XYZ

Abstract

Since the pandemic hit, people are leaning more toward digitalization. Internet service providers as the organization that impacted by this situation also demanded to provide excellent services while seeking out opportunities to have new services. In response to the phenomenon, organization has adopted the agile workflow that help them deliver business requirement effectively. Employees that play essential role in the new workflow also need to improve their abilities to provide the best performance for their organization. Since the pandemic started, there has been a decline in several aspects of employee engagement, particularly in engagement itself, career development, and employee empowerment. This could lead to an unfortunate result considering employees are crucial element in supporting the business. While aiming to business target would be very stressful, fostering employee engagement has been the way to keep the employee motivated and help them grow. Thus, company has adjusted the way they interact with employees to seek better employee engagement. This is done through sets of practices that indicates several learning organization practices being used by many institutions in the world. In addition, employee engagement also having strong correlation with job satisfaction. There are numerous references describing that the more employee satisfied with their work, then their attachment to their organization also become higher. The purpose of this research is to examine and analyze the effect of learning organizational practice and employee job satisfaction to employee engagement both partially and simultaneously. This quantitative research used SEM to analyze the respondent of 100 employees at PT XYZ that work in agile setting.

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