Excessive enterprise social media usage and employee creativity: An application of the transactional theory of stress and coping

Abstract

This study proposed a research model based on the transactional theory of stress and coping to examine the relationship between excessive enterprise social media (ESM) usage and employee creativity. The research model proposed that excessive ESM usage positively influences Techno-overload and technology-family conflict which influence ESM fatigue. Furthermore, ESM fatigue negatively influences employee creativity. The model was tested using a sample of 367 individual employees from the information technology industry in China. Results reveal that excessive ESM usage is significantly related to employees' perceptions of Techno-overload and technology-family conflict which contribute to generating ESM fatigue. Results further reveal that ESM fatigue is negatively related to employee creativity. The contributions of this research to the theory and practice are discussed in the later section.

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