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User Information Needs and Reference Services Satisfaction at Selected Federal Universities Libraries in North-Eastern Nigeria
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User Information Needs and Reference Services Satisfaction at Selected Federal Universities Libraries in North-Eastern Nigeria (2022)User Information Needs and Reference Serv…Postgraduate Students? Expectations and Perceptions on Quality of Service Provision by University Libraries in Nigerian Universities: Evidence Based Investigation (2020)Postgraduate Students? Expect…Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria (2019)Evaluation of User’s Satisfac…Information Needs and Information Seeking Behaviour: A Case Study on Students in Private University Library (2018)Information Needs and Informa…Users Satisfaction with Library Services (2015)Users Satisfaction with Libra…Approaches for enhancing information sharing between government and communities in Western Cape (2013)Approaches for enhancing info…The importance of service quality for competitive advantage – with special reference to industrial product (2010)The importance of service qua…Seeing eye to eye? The academic writing needs of graduate and undergraduate students from students’ and instructors’ perspectives (2010)Seeing eye to eye? The academ…Probing user perceptions of service quality: using focus groups to enhance quantitative surveys (2002)Probing user perceptions of s…Strategic marketing for nonprofit organizations (1985)Explaining User Satisfaction with Academic Libraries: Strategic Implications (1998)Strategic Marketing for Non Profit Organizations (2017)Focus Groups as Qualitative Research (1997)From the other side of the reference desk: A focus group study (1998)“Doing the best you can with what you have:” lessons learned from outcomes assessment (2002)How to get more from your quantitative LibQUAL+TM dataset: making results practical (2007)Exploring the consumption of charity-linked products (2008)English for Specific Purposes (1987)Ten Common Misunderstandings, Misconceptions, Persistent Myths and Urban Legends about Likert Scales and Likert Response Formats and their Antidotes (2007)Essentials of Psychological Testing (2014)“Step Out of the Cycle”: Needs, challenges, and successes of international undergraduates at a U.S. University (2016)From task-based needs analysis to curriculum evaluation: Putting methodological innovations to the test in an English for academic purposes program (2022)What do second language speakers really need for real-world interaction? A needs analysis of L2 Chinese interactional competence (2023)Measuring Service Quality: A Reexamination and Extension (1992)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)The Behavioral Consequences of Service Quality (1996)Determinants on the choice of telecommunication providers among undergraduates of public universities (2013)Service Quality and Customer Satisfaction in the Electronic Banking (2017)Explicating the role of emerging technologies and firm capabilities towards attainment of competitive advantage in health insurance service firms (2021)A Survey of User Perception and Satisfaction with Reference Services in University Libraries of Punjab (2011)Shall We Get Rid of the Reference Desk? (2013)Impact of Academic Library Services on User Satisfaction: Case Study of Sur University College, Sultanate of Oman (2014)Evaluation of Public Services by its Users of an Academic Library, Lagos State University (LASU), Ojo, Nigeria (2021)ON USER STUDIES AND INFORMATION NEEDS (1981)Information seeking behaviour (1988)COMMUNICATION MODELS FOR THE STUDY OF MASS COMMUNICATION (2011)Factors Affecting Information Seeking Behaviors in Students of Abadan University of Medical Sciences (2020)Information Competencies and Information Seeking Behavior in Digital Paradigms: A Case of Urdu Literature (2021)Information Needs and Information Seeking Behaviour of the Postgraduate Students at the National Institute for Legislative and Democratic Studies, Abuja (2022)Cloud Business Intelligence Survey (2014)Records management in an ISO certified environment: a case study of Botho University in Botswana (2023)
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References

  • 2010Seeing eye to eye? The academic writing needs of graduate and undergraduate students from students’ and instructors’ perspectives85 cited
  • 2010The importance of service quality for competitive advantage – with special reference to industrial product44 cited
  • 2002Probing user perceptions of service quality: using focus groups to enhance quantitative surveys29 cited
  • 2013Approaches for enhancing information sharing between government and communities in Western Cape29 cited
  • 2018Information Needs and Information Seeking Behaviour: A Case Study on Students in Private University Library16 cited
  • 2019Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria8 cited
  • 2015Users Satisfaction with Library Services7 cited
  • 2020Postgraduate Students? Expectations and Perceptions on Quality of Service Provision by University Libraries in Nigerian Universities: Evidence Based Investigation2 cited

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