The authors note that benchmarking is the systematic process of searching for best practices, innovative ideas, and highly effective operating procedures that lead to superior performance. Best practice benchmarking, considering the experience of others, is a fundamental approach to managing in today's work world. New and innovative methods are important because organizations must look outside to find the best practices in order to motivate their organization to meet the highest standards possible. Included in the appendix are worksheets that can be copied in order to integrate benchmarking into the organization.
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