Quality Control for Dummies

Abstract

Introduction. Part I: Understanding the Basics of Quality Control. Chapter 1: Defining and Explaining Quality Control. Chapter 2: Understanding the Importance of Quality Standards. Chapter 3: Using Quality Assurance for the Best Results. Chapter 4: The Role of Inspection in Quality Control. Part II: Putting Fundamental Quality Control Methods to Use. Chapter 5: Starting Down the Road to Quality. Chapter 6: Detecting the Voice of the Customer in Quality Issues. Chapter 7: Preparing to Measure Your Current Quality Process. Chapter 8: Collecting Your Quality Data. Chapter 9: Evaluating Quality with Statistics. Chapter 10: Assessing Quality with Statistical Process Control. Part III: Whipping Quality Control into Shape with Lean Processes. Chapter 11: Gathering the Nuts and Bolts of Lean Processes. Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping. Chapter 13: Focusing on the 5S Method. Chapter 14: Empowering Workers to Make Changes with Rapid Improvement. Chapter 15: Looking at Lean Materials and Kanban. Part IV: Surveying Other Quality Control Techniques. Chapter 16: Combining the Best of All Worlds in Total Quality Management. Chapter 17: Fixing Tough Problems with Six Sigma. Chapter 18: Delving into Quality Function Deployment. Chapter 19: Considering the Theory of Constraints. Part V: The Part of Tens. Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process. Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques. Index.

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