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Banking service quality literature: a bibliometric review and future research agenda
16 references·1 citing·44 second hop
Banking service quality literature: a bibliometric review and future research agenda (2023)Banking service quality literature: a bib…Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)Internet banking service qual…Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Examining the role of trust a…Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction (2015)Service quality, service conv…Visualizing Bibliometric Networks (2014)Visualizing Bibliometric Netw…Consumer brand relationships research: A bibliometric citation meta-analysis (2014)Consumer brand relationships …A comparative study of CB-SEM and PLS-SEM for theory development in family firm research (2014)A comparative study of CB-SEM…Understanding users’ initial trust in mobile banking: An elaboration likelihood perspective (2012)Understanding users’ initial …Software survey: VOSviewer, a computer program for bibliometric mapping (2009)Software survey: VOSviewer, a…Measuring service quality of banks: Scale development and validation (2005)Measuring service quality of …Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Customer satisfaction and ret…The key determinants of Internet banking service quality: a content analysis (2001)The key determinants of Inter…Bibliometric cartography of information retrieval research by using co-word analysis (2001)Bibliometric cartography of i…A reliable and valid measurement scale for the perceived service quality of banks (2000)A reliable and valid measurem…Rethinking validity and reliability in content analysis (1999)Rethinking validity and relia…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Primary, Secondary, and Meta-Analysis of Research (1976)Primary, Secondary, and Meta-…Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach (2024)Quantitative analysis of the …Co‐citation in the scientific literature: A new measure of the relationship between two documents (1973)CiteSpace II: Detecting and visualizing emerging trends and transient patterns in scientific literature (2005)A review of the literature on citation impact indicators (2016)Constructing bibliometric networks: A comparison between full and fractional counting (2016)Citation-based clustering of publications using CitNetExplorer and VOSviewer (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Measuring customer perceived online service quality (2004)An analysis of the e‐service literature: towards a research agenda (2006)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Principles and Practice of Structural Equation Modeling (2012)PLS-SEM: Looking Back and Moving Forward (2014)A critical look at the use of SEM in international business research (2016)Retracted: Industry 4.0 and circular economy practices: A new era business strategies for environmental sustainability (2021)Co-word analysis as a tool for describing the network of interactions between basic and technological research: The case of polymer chemsitry (1991)The Strategic Management of Innovation: A Systematic Review and Paths for Future Research (2011)Bibliometrics of social media research: A co-citation and co-word analysis (2017)Tourism and its economic impact: A literature review using bibliometric tools (2018)A Coefficient of Agreement for Nominal Scales (1960)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Content Analysis: An Introduction to its Methodology. (1984)Assessing Social Presence In Asynchronous Text-based Computer Conferencing (1999)Reducing Confusion about Grounded Theory and Qualitative Content Analysis: Similarities and Differences (2014)How Many Ways Can We Define Online Learning? A Systematic Literature Review of Definitions of Online Learning (1988-2018) (2019)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Research Methods for Business Students (2003)Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence (2019)Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse (2019)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)bibliometrix : An R-tool for comprehensive science mapping analysis (2017)How to conduct a bibliometric analysis: An overview and guidelines (2021)Student Ratings of Instruction and Student Achievement: A Meta-analysis of Multisection Validity Studies (1981)Best evidence synthesis: An intelligent alternative to meta-analysis (1995)One Hundred Years of Social Psychology Quantitatively Described (2003)
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References

  • 2009Software survey: VOSviewer, a computer program for bibliometric mapping21,418 cited
  • 2014Visualizing Bibliometric Networks3,356 cited
  • 1999Rethinking validity and reliability in content analysis1,662 cited
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  • 2014A comparative study of CB-SEM and PLS-SEM for theory development in family firm research767 cited
  • 2018Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation659 cited
  • 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking644 cited
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  • 2012Understanding users’ initial trust in mobile banking: An elaboration likelihood perspective471 cited
  • 2000A reliable and valid measurement scale for the perceived service quality of banks469 cited
  • 2015Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction

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453 cited
  • 2020Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model449 cited
  • 2005Measuring service quality of banks: Scale development and validation426 cited
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    • 2024Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach8 cited