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Customer lifetime value: the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
16 references·0 citing·43 second hopsampled
Customer lifetime value: the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants (2023)Customer lifetime value: the effect of re…Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality (2021)Hotel Service Quality: The Im…Creating Enduring Customer Value (2016)Creating Enduring Customer Va…Destination brand experience and visitor behavior: Testing a scale in the tourism context (2014)Destination brand experience …Connecting the dots between brand experience and brand loyalty: The mediating role of brand personality and brand relationships (2014)Connecting the dots between b…Using the brand experience scale to profile consumers and predict consumer behaviour (2010)Using the brand experience sc…Does experience matter? (2010)Does experience matter?The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)The Roles of the Physical Env…Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers (2009)Influencing factors on restau…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…The impact of initial consumer trust on intentions to transact with a web site: a trust building model (2002)The impact of initial consume…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Customer satisfaction with services: putting perceived value into the equation (2000)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Consumer perceived value: The development of a multiple item scale (2001)Evolving to a New Dominant Logic for Marketing (2003)Digital marketing: A framework, review and research agenda (2016)Customer engagement in service (2017)Business ethics, corporate social responsibility, and brand attitudes: An exploratory study (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 2002The impact of initial consumer trust on intentions to transact with a web site: a trust building model2,163 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry845 cited
  • 2016Creating Enduring Customer Value827 cited
  • 2010Using the brand experience scale to profile consumers and predict consumer behaviour476 cited
  • 2009Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers356 cited
  • 2014Destination brand experience and visitor behavior: Testing a scale in the tourism context332 cited
  • 2021Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality

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312 cited
  • 2014Connecting the dots between brand experience and brand loyalty: The mediating role of brand personality and brand relationships274 cited
  • 2010Does experience matter?248 cited
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