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Customer-Driven Management System as a tool for Total Quality Management Application in Hotel Higher Education Institutions in Egypt
16 references·2 citing·42 second hop
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References

  • 1989The management and control of quality1,627 cited
  • 2010Total Quality Management in Education895 cited
  • 2005The value of student engagement for higher education quality assurance654 cited
  • 2004Beyond mapping and embedding graduate attributes: bringing together quality assurance and action learning to create a validated and living curriculum372 cited
  • 2016Measuring service quality in higher education237 cited
  • 1993The Essence of Total Quality Management226 cited
  • 2006Generic Skills for Hospitality Management: A Comparative Study of Management Expectations and Student Perceptions141 cited
  • 2022How to Write and Publish a Scientific Paper134 cited
  • 2000Challenges and constraints of hospitality and tourism education in China88 cited
  • 2008Hospitality Management Education40 cited
  • 1996A Novel Technique for Reviewing a Hospitality Management Curriculum28 cited
  • 2004Hotel controllers in the 21st century—a Hong Kong perspective on desired attributes20 cited
  • 2002Towards customer‐driven management in hospitality education: a case study of the Higher Hotel Institute, Cyprus13 cited
  • 1993Hospitality education: the identity struggle12 cited
  • 2003Hospitality management skills: an educational and workplace comparative analysis

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9 cited
  • 2013Introduction to Hospitality Education7 cited
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    • 2023Serious Game Reality and Industrial Museum: The ‘Bryant and May Match Factory’ Project in the Peoples’ History Museum (UK)3 cited
    • 2025Key Knowledge and Skills For Tourism Graduates: A Study in the Dominican Republic For All-Inclusive Hotels0 cited