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Service quality model analysis on the acceptance of information system users’ behavior
14 references·0 citing·39 second hop
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References

  • 2021Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach208 cited
  • 2022Applying the UTAUT model to explain the students' acceptance of an early warning system in Higher Education198 cited
  • 2017Structural equation model (SEM)-neural network (NN) model for predicting quality determinants of e-learning management systems172 cited
  • 2021Using the UTAUT, personal innovativeness and perceived financial cost to examine student’s intention to use E-learning152 cited
  • 2018How self-service technology experience evaluation affects waiting time and customer satisfaction? A moderated mediation model148 cited
  • 2019Technological innovativeness and information quality as neoteric predictors of users’ acceptance of learning management system124 cited
  • 2022Towards a Sustainable Adoption of E-Learning Systems: The Role of Self-Directed Learning123 cited
  • 2021E-Learning Services to Achieve Sustainable Learning and Academic Performance: An Empirical Study102 cited
  • 2022Exploring the acceptance for e-learning among higher education students in India: combining technology acceptance model with external variables101 cited
  • 2020Variables Affecting E-Learning Services Quality in Indonesian Higher Education: Students’ Perspectives85 cited
  • 2018A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model80 cited
  • 2019A scale to measure sustainable campus services in higher education: “Sustainable Service Quality”77 cited

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2018
Indicators of service quality and satisfaction among graduating students of a higher education institution (HEI) in Ghana
48 cited
  • 2020The Effects of UTAUT and Usability Qualities on Students’ Use of Learning Management Systems in Saudi Tertiary Education37 cited
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