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What drives drivers? Switching, learning, and the impact of claims in car insurance
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References

  • 1961The Economics of Information5,253 cited
  • 2003Implications of rational inattention3,869 cited
  • 2009Psychology and Economics: Evidence from the Field2,406 cited
  • 2013Adverse Selection and Inertia in Health Insurance Markets: When Nudging Hurts705 cited
  • 2015Health Insurance for “Humans”: Information Frictions, Plan Choice, and Consumer Welfare426 cited
  • 2014Quantifying search and switching costs in the US auto insurance industry326 cited
  • 2007Gratitude, delight, or guilt: The role of consumers' emotions in predicting postconsumption behaviors325 cited
  • 2017Choose to Lose: Health Plan Choices from a Menu with Dominated Option*295 cited
  • 2017Power to Choose? An Analysis of Consumer Inertia in the Residential Electricity Market255 cited
  • 2010Beyond Testing: Empirical Models of Insurance Markets231 cited
  • 2013Simultaneous or Sequential? Search Strategies in the U.S. Auto Insurance Industry166 cited
  • 2021What do Consumers Consider Before They Choose? Identification from Asymmetric Demand Responses109 cited
  • 2005Services as Experience Goods: An Empirical Examination of Consumer Learning in Automobile Insurance98 cited
  • 2021Inattention and Switching Costs as Sources of Inertia in Medicare Part D90 cited

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2010
Consumer learning, switching costs, and heterogeneity: A structural examination
89 cited
  • 2013Consumer Inertia, Choice Dependence, and Learning from Experience in a Repeated Decision Problem44 cited
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