References

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• 2016Sustainable Development Goals887 cited
• 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
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• 2019The role of critical incidents and involvement in transit satisfaction and loyalty154 cited
• 2018Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach148 cited
• 2003The Factors Influencing Transit Ridership: A Review and Analysis of the Ridership Literature128 cited
• 2020Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach115 cited
• 2015