Harnessing Complexity for Better Outcomes in Public and Non-Profit Services

Abstract

French is Lecturer in Systems Leadership at Northumbria University.Max's academic background is grounded in research partnerships with charitable foundations, governments, and civil society organisations.His research focus and recent outputs are centred on four overlapping areas: the governance of complexity in public services, the role of outcomes in policymaking and public administration, action-oriented research approaches, and transitions toward

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