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As human beings, people in need should have the right to access services and support to improve their living conditions, irrespective of their backgrounds. However, in reality, practising this principle is often ridden with complexity; therefore, social work organisations continue to grapple with the problem of accessibility towards ethnic minorities. Research and practice reveal that the accessibility of social work practices and social work organisations for ethnic minorities depends on several objective and subjective factors. These factors impose different responsibilities on social workers and organisations at the political and managerial levels of the welfare system. Considering the Italian social work context, this study uses the metaphor of the door-closing and door-opening movements within the welfare system to show how the former prevents, discourages or limits the access of ethnic minorities to the required support, while the latter facilitates them in navigating the system.
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