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Service innovation practices and customer loyalty in the telecommunication industry
16 references·1 citing·52 second hop
Service innovation practices and customer loyalty in the telecommunication industry (2023)Service innovation practices and customer…The importance of human-related factors on service innovation and performance (2019)The importance of human-relat…How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM (2019)How to Specify, Estimate, and…Innovation, sustainable HRM and customer satisfaction (2018)Innovation, sustainable HRM a…What Affects Innovation More: Policy or Policy Uncertainty? 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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 2017An updated and expanded assessment of PLS-SEM in information systems research4,033 cited
  • 2011Specification, evaluation, and interpretation of structural equation models3,734 cited
  • 2013The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail3,681 cited
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  • 1985Innovation: Mapping the winds of creative destruction2,794 cited
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  • 2009The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry269 cited
  • 2009How foreign firms achieve competitive advantage in the Chinese emerging economy: Managerial ties and market orientation261 cited
  • 2016Influence of innovation capability and customer experience on reputation and loyalty231 cited
  • 2012Service innovation and performance in SMEs226 cited
  • 2003ICT and Productivity in Europe and the United States Where Do the Differences Come From?219 cited

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  • 2014Antecedents and implications of disruptive innovation: Evidence from China209 cited
  • 2019The importance of human-related factors on service innovation and performance196 cited
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    • 2024The impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks24 cited