A class of statistical models for evaluating services and performances

Marcella Corduas · Maria Iannario · Domenico Piccolo

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Psychometric Methodologies and Testing Statistical Methods and Applications Economic and Environmental Valuation

Abstract

Evaluation can be described as the psychological process which a subject has to perform when a subject is requested to give a determination of merit regarding an item (the attributes of a service, a product or in general, any tangible or intangible object) using a certain ordinal scale. This process is rooted in the subject’s perception of the value/quality/performance of the object under evaluation.

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