At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers

Karl O. Albrecht

51 citations0/0 files stored

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Leadership and Management in Organizations Management and Organizational Practices

Abstract

Albrecht offers specific guidelines for implementing a new leadership style that puts those who serve the customer at the top of the pyramid and makes their needs and problems the focus of management attention.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 51 citations exist upstream.

Cited by

1995Empathy and Burnout in Human Service Work 1997Balance Theory Applied to Service Quality: A Focus on the Organization, Provider, and Consumer Triad 2011Applying Bayesian networks to performance forecast of innovation projects: A case study of transformational leadership influence in organizations oriented by projects 1994Total Quality Strategies in Industry: The Experience of Two Multinationals in Brazil 2010Impact of Service Orientation on Frontline Employee Service Performance and Consumer Response 1998Markierungspolitik bei Dienstleistungen — Die „Dienstleistungsmarke“2008Dienstleistungsmarken — Eine Einführung in den Sammelband 2012Multisensuale Gestaltungsansätze des Customer Experience Managements im Dienstleistungsmarketing

Imported from OpenAlex (CC0) — nothing here is generated.