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What do users want from transit? Qualitative analysis of current and potential users' perceptions
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  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2014The happy commuter: A comparison of commuter satisfaction across modes450 cited
  • 2017Discovering themes and trends in transportation research using topic modeling284 cited
  • 2003Qualitative Methods in Travel Behaviour Research194 cited
  • 2014Planning and Social Media: A Case Study of Public Transit and Stigma on Twitter

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186 cited
  • 2007Segmenting Preferences and Habits of Transit Users and Non-Users184 cited
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