AI and emerging technology adoption: a research agenda for operations management

Abstract

Artificial intelligence (AI) is becoming a critical engine that powers a range of technology solutions. It is rapidly playing a vital role in supply chain and operations management. In this paper, we present a research agenda of how researchers and practitioners alike can study the potential adoption of AI-powered tools for benefits in the supply chain. We draw on the unified theory of acceptance and use of technology and suggest directions for research that leverage a mixed-methods research approach. Because these technologies are in a nascent stage and evolving rapidly, a mixed-methods approach will allow for a careful examination of potential features and how their adoption can be fostered, with specific benefits in mind. We present three-specific research directions rooted in the developmental, completeness, and expansion purposes of mixed-methods research.

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