Why should we care about social media codes of conduct in healthcare organisations? A systematic literature review

Gitte Galea · Ritesh Chugh · Jo Luck

12 citations0/0 files storedJournal of Public Health

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Social Media in Health Education Public Relations and Crisis Communication Cyberloafing and Workplace Behavior

Abstract

Background: The conduct of healthcare organisation employees on social media can impact both their personal reputation and that of the organisation. However, social media has blurred the lines between professional and personal communication, and what is acceptable and ethical conduct is not always clear. Furthermore, the global COVID-19 pandemic has changed how healthcare organisations and their employees approach the use of social media, expediting the need to ensure that employees communicating health-related information adhere to employee codes of conduct. Aims: This review aims to investigate the challenges associated with healthcare organisation employees' use of social media for sharing health-related information, identify the crucial elements for inclusion in social media codes of conduct for healthcare organisations, and examine the enablers for good codes of conduct. Methods: A systematic review of the literature from six research database platforms on articles related to codes of conduct addressing the use of social media for healthcare organisation employees was conducted. The screening process yielded 52 articles. Results: The key finding in this review focuses on privacy, protecting both patients and healthcare organisation employees. While maintaining separate professional and personal social media accounts is a much-discussed approach, training and education on social media codes of conduct can clarify acceptable behaviour both personally and professionally. Conclusion: The results raise essential questions about healthcare organisation employees' use of social media. It is evident that organisational support and a constructive culture will enable healthcare organisations to fully realise the benefits of using social media.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 12 citations exist upstream.

References

2015Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015: elaboration and explanation 2009Reprint—Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement 2007Revisão sistemática X revisão narrativa 2020Graduate Employability and Competence Development in Higher Education—A Systematic Literature Review Using PRISMA 2017Social media usage among health care providers 2022Systematic-narrative hybrid literature review: A strategy for integrating a concise methodology into a manuscript 2014Social media and physicians: Exploring the benefits and challenges 2019Social Media, E‐Health, and Medical Ethics

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.