Leadership coaching framework tool-based to support worker engagement and retention in Industry 4.0

Juliana Pereira Salvadorinho · Leonor C. Teixeira

5 citations0/0 files storedInternational Conference on Industrial Engineering and Operations Management (IEOM)

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Coaching Methods and Impact Job Satisfaction and Organizational Behavior Human Resource and Talent Management

Abstract

In a digital paradigm where job turnover is the order of the day, it is necessary to determine strategies that promote a culture of work engagement.Employees need to feel committed to both their work and the organization in order to be retained, and Coaching Leadership is a strategy capable of influencing the psychological state (psychological capital) of employees, with consequent increases in performance, reflected in voice behavior.Thus, this paper aims to demonstrate a first Coaching Leadership framework supported by the concept of a technological tool that aims to promote the engagement factor, as well as an organizational structure supported by a learning culture and training satisfaction (characteristics that have been shown to enhance job retention).This framework was built based on a first literature review and, subsequently, using eleven targeted interviews within a multinational Portuguese organization belonging to the metal-mechanic sector.In a context where volatility is intrinsic, it is essential to develop workforce retention strategies that focus on fostering engagement by creating a leadership culture that is favorable to this promotion.

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