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Analyzing Accessibility Reviews Associated with Visual Disabilities or Eye Conditions

Alberto Dumont Alves Oliveira · Paulo Sérgio Henrique Dos Santos · Wilson E. Marcílio-Jr · Wajdi Aljedaani · Danilo Medeiros Eler · Marcelo Medeiros Eler

39 citations0/0 files storedCHI Conference on Human Factors in Computing Systems

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Digital Accessibility for Disabilities Usability and User Interface Design Assistive Technology in Communication and Mobility

Abstract

Accessibility reviews collected from app stores may contain valuable information for improving apps accessibility. Recent studies have presented insightful information on accessibility reviews, but they were based on small datasets and focused on general accessibility concerns. In this paper, we analyzed accessibility reviews that report issues affecting users with visual disabilities or conditions. Such reviews were identified based on selection criteria applied over 179,519,598 reviews of popular apps on the Google Play Store. Our results show that only 0,003% of user reviews mention visual disabilities or conditions; accessibility reviews are associated with 36 visual disabilities or eye conditions; many users do not give precise feedback and refer to their disability using generic terms; accessibility reviews can be grouped into general topics of concerns related to different types of disabilities; and positive reviews are generally associated with high scores and negative feedback with lower scores.

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2019The Current Status of Accessibility in Mobile Apps 2020Accessibility issues in Android apps 2018Automated Accessibility Testing of Mobile Apps 2020Automated topic modeling of tourist reviews: Does the Anna Karenina principle apply?2019Can Everyone use my app? An Empirical Study on Accessibility in Android Apps 2021Accessibility in the mobile development industry in Brazil: Awareness, knowledge, adoption, motivations and barriers 2019Do Android app users care about accessibility?

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