Context-Aware Travel Support During Unplanned Public Transport Disturbances

Abstract

This paper explores the possibilities and challenges of realizing a context-aware travel planner with bidirectional information exchange between the actor and the traveller during unplanned traffic disturbances. A prototype app is implemented and tested to identify potential benefits. The app uses data from open APIs, and beacons to detect the traveller context (which train or train platform the traveller is currently on). Alternative travel paths are presented to the user, and each alternative is associated with a certainty factor reflecting the reliability of the travel time prognoses. The paper also presents an interview study that investigates PT actors’ views on the potential use for actors and travellers of new information about certainty factors and travellers’ contexts, during unplanned traffic disturbances. The results show that this type of travel planner can be realized and that it enables travellers to find ways to reach their destination, in situations where the public t ravel planner only suggests infeasible travel paths. The value for the traveller of the certainty factors are also illustrated. Additionally, the results show that providing actors with information about traveller context and certainty factors opens up for the possibility of more advanced support for both the PT actor and the traveller.

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