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The Application of Delone and Mclean Framework to Analyze the Relationship Between Customer Satisfaction and User Experience of Mobile Application
12 references·2 citing·44 second hop
The Application of Delone and Mclean Framework to Analyze the Relationship Between Customer Satisfaction and User Experience of Mobile Application (2023)The Application of Delone and Mclean Fram…Enterprise Architecture Artifacts Enablers for IT Strategy and Business Alignment in Forwarding Services (2020)Enterprise Architecture Artif…The influence of system quality, information quality, e-service quality and perceived value on Shopee consumer loyalty in Padang City (2019)The influence of system quali…DESIGNING ENTERPRISE ARCHITECTURE USING TOGAFFRAMEWORK IN METEOROLOGICAL, CLIMATOLOGICAL,AND GEOPHYSICAL AGENCY (2019)DESIGNING ENTERPRISE ARCHITEC…Antecedents of user satisfaction in the context of mobile data services: the moderating role of variety and rate of usage (2012)Antecedents of user satisfact…The Adoption of Mobile Commerce Service among Employed Mobile Phone Users in Bangladesh: Self-efficacy as a Moderator (2011)The Adoption of Mobile Commer…User experience, satisfaction, and continual usage intention of IT (2010)User experience, satisfaction…User's perceived service quality of mobile communications: experience from Ethiopia (2009)User's perceived service qual…Mobile internet acceptance in Korea (2005)Mobile internet acceptance in…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…E-commerce: Business, Technology, Society (2002)E-commerce: Business, Technol…The Determinants of DSS Success: An Integrated Model* (1992)The Determinants of DSS Succe…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Factors Affecting the Intention to Use Mobile Commerce in Malaysia: An Integration of TAM and IS Success Model (2024)Factors Affecting the Intenti…The Role of E-Commerce Use, Capital Availability and Business Training on Performance of Small Medium Enterprise (SMEs) in Indonesia (2023)The Role of E-Commerce Use, C…Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Understanding and predicting antecedents of mobile shopping adoption (2017)Linking technological functions of fitness mobile apps with continuance usage among Chinese users: Moderating role of exercise self-efficacy (2019)Predicting consumers' purchase intention through fast fashion mobile apps: The mediating role of attitude and the moderating role of COVID-19 (2022)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Zero defections: quality comes to services. (1990)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)The Effect of Mobile Service Quality Dimensions on Customer Satisfaction (2013)Exploring mobile government from the service quality perspective (2017)Service quality in a mobile-banking-applications context: do users’ age and gender matter? (2018)A meta-analysis of mobile commerce adoption and the moderating effect of culture (2012)Mobile-banking adoption by Iranian bank clients (2012)Wearable technologies: The role of usefulness and visibility in smartwatch adoption (2016)Diffusion of Innovations 1 (2019)A Theory of Cognitive Dissonance (1957)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Moderating effects of online shopping experience on customer satisfaction and repurchase intentions (2014)The effect of consumer innovativeness on perceived value and continuance intention to use smartwatch (2016)A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors (2019)Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)The Measurement of End-User Computing Satisfaction (1988)Understanding User Evaluations of Information Systems (1995)The Impact of Organizational Culture and Reshaping Capabilities on Change Implementation Success: The Mediating Role of Readiness for Change (2005)Information System Success: Individual and Organizational Determinants (2006)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)E‐satisfaction and e‐loyalty: A contingency framework (2003)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Understanding Risk Perception toward Food Safety in Street Food: The Relationships among Service Quality, Values, and Repurchase Intention (2021)Sustaining customer loyalty of fresh food e-tailers: an empirical study in China (2022)The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee Application (2023)A Typology of Virtual Communities: A Multi-Disciplinary Foundation for Future Research (2006)Why pass on viral messages? Because they connect emotionally (2007)An empirical study of customers’ perceptions of security and trust in e-payment systems (2009)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Vocational Education Digital Enterprise Architecture Framework (VEDEAF) (2021)The Analysis of User Intention to Subscribe Netflix Using UTAUT Framework (2023)
this work references cited by second hop

References

  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update12,745 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,815 cited
  • 2005Mobile internet acceptance in Korea589 cited
  • 2010User experience, satisfaction, and continual usage intention of IT399 cited
  • 2002E-commerce: Business, Technology, Society396 cited
  • 1992The Determinants of DSS Success: An Integrated Model*238 cited
  • 2011The Adoption of Mobile Commerce Service among Employed Mobile Phone Users in Bangladesh: Self-efficacy as a Moderator89 cited
  • 2009User's perceived service quality of mobile communications: experience from Ethiopia84 cited
  • 2019The influence of system quality, information quality, e-service quality and perceived value on Shopee consumer loyalty in Padang City77 cited
  • 2019DESIGNING ENTERPRISE ARCHITECTURE USING TOGAFFRAMEWORK IN METEOROLOGICAL, CLIMATOLOGICAL,AND GEOPHYSICAL AGENCY30 cited
  • 2020Enterprise Architecture Artifacts Enablers for IT Strategy and Business Alignment in Forwarding Services29 cited
  • 2012Antecedents of user satisfaction in the context of mobile data services: the moderating role of variety and rate of usage14 cited

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  • 2024Factors Affecting the Intention to Use Mobile Commerce in Malaysia: An Integration of TAM and IS Success Model8 cited

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2023
The Role of E-Commerce Use, Capital Availability and Business Training on Performance of Small Medium Enterprise (SMEs) in Indonesia
7 cited