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Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction

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268 cited

2009E‐retailing by banks: e‐service quality and its importance to customer satisfaction239 cited

2018The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector238 cited

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2024Ascertaining the impact of e-service quality on e-loyalty for the e-commerce platform of liner shipping companies21 cited
2024Exploring customer retention dynamics: A comparative investigation of factors affecting customer retention in the banking sector using mediation-moderation approach20 cited