Privacy and Data Security in Everyday Online Services for Older Adults

Abstract

Older adults are gradually increasing their online activities and usage of online services, including social media applications, online shopping, and online banking. These online services provide many benefits to older adults, but also introduce challenges and risks related to privacy and data security. These challenges must be understood and addressed for older adults to accept and safely use these services. This paper focuses on older adults’ understanding of and experience with privacy and data security in their daily use of online services. Using a qualitative approach, we conducted in-depth interviews with 23 older adults. The thematic analysis showed that although the participants are generally active users of online services, they still have challenges in understanding their rights and applying effective strategies to protect their privacy and data. This study contributes to better understanding of older adults’ experiences and challenges in different context and calls for better online service design and government support for older adults to use online services.

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