References

• 2006Universal dimensions of social cognition: warmth and competence4,565 cited
• 2004What Do You Do When Things Go Right? The Intrapersonal and Interpersonal Benefits of Sharing Positive Events.1,292 cited
• 2017Be a “Superhost”: The importance of badge systems for peer-to-peer rental accommodations330 cited
• 2018Consumer segmentation within the sharing economy: The case of Airbnb305 cited
• 2014How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?270 cited
• 2019A review of research into paid online peer-to-peer accommodation: Launching the Annals of Tourism Research Curated Collection on peer-to-peer accommodation.267 cited
• 2013Judging the Book by Its Cover? how Consumers Decode Conspicuous Consumption Cues in Buyer–Seller Relationships218 cited
• 2019Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews213 cited
• 2016If nearly all Airbnb reviews are positive, does that make them meaningless?205 cited
• 2018Channels of Impact: User Reviews When Quality Is Dynamic and Managers Respond179 cited
• 2016Factors contributing to the helpfulness of online hotel reviews177 cited
• 2020Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships154 cited
• 2019How do consumers in the sharing economy value sharing? Evidence from online reviews153 cited