Dealing with information overload: a comprehensive review

Miriam Arnold · Mascha Goldschmitt · Thomas Rigotti

298 citations0/0 files storedFrontiers in Psychology

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Personal Information Management and User Behavior Workplace Health and Well-being Technostress in Professional Settings

Abstract

Information overload is a problem that is being exacerbated by the ongoing digitalization of the world of work and the growing use of information and communication technologies. Therefore, the aim of this systematic literature review is to provide an insight into existing measures for prevention and intervention related to information overload. The methodological approach of the systematic review is based on the PRISMA standards. A keyword search in three interdisciplinary scientific databases and other more practice-oriented databases resulted in the identification of 87 studies, field reports, and conceptual papers that were included in the review. The results show that a considerable number of papers have been published on interventions on the behavioral prevention level. At the level of structural prevention, there are also many proposals on how to design work to reduce information overload. A further distinction can be made between work design approaches at the level of information and communication technology and at the level of teamwork and organizational regulations. Although the identified studies cover a wide range of possible interventions and design approaches to address information overload, the strength of the evidence from these studies is mixed.

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References

2009Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement 2009Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement 1983A Global Measure of Perceived Stress 1986Organizational Information Requirements, Media Richness and Structural Design 2014PICO, PICOS and SPIDER: a comparison study of specificity and sensitivity in three search tools for qualitative systematic reviews 2008The Concept of Information Overload - A Review of Literature from Organization Science, Accounting, Marketing, MIS, and Related Disciplines (2004)2011Technostress: Technological Antecedents and Implications1 2008The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation

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