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The Effect of Employee Well-Being on Customer Service Job Performance
16 references·0 citing·47 second hop
The Effect of Employee Well-Being on Customer Service Job Performance (2023)The Effect of Employee Well-Being on Cust…Transformational leadership and employee psychological well-being: A review and directions for future research. (2017)Transformational leadership a…Human resource management and employee well‐being: towards a new analytic framework (2017)Human resource management and…A Meta‐Analysis of Voice and Its Promotive and Prohibitive Forms: Identification of Key Associations, Distinctions, and Future Research Directions (2016)A Meta‐Analysis of Voice and …Psychological Antecedents of Promotive and Prohibitive Voice: A Two-Wave Examination (2012)Psychological Antecedents of …Quitting before leaving: The mediating effects of psychological attachment and detachment on voice. (2008)Quitting before leaving: The …Happiness, Health, or Relationships? Managerial Practices and Employee Well-Being Tradeoffs (2007)Happiness, Health, or Relatio…An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why* (2003)An Exploratory Study of Emplo…On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)On Happiness and Human Potent…Psychological well-being and job satisfaction as predictors of job performance. (2000)Psychological well-being and …Social Well-Being (1998)Social Well-BeingThe service experience in two cultures: A behavioral perspective (1997)The service experience in two…Assessment of Quality-of-Life Outcomes (1996)Assessment of Quality-of-Life…Another look at the job satisfaction-life satisfaction relationship. (1993)Another look at the job satis…A user's guide to the General Health Questionnaire (1988)A user's guide to the General…A scaled version of the General Health Questionnaire (1979)A scaled version of the Gener…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…A Theory of Social Comparison Processes (1954)Research in Organizational Behavior (1984)Making it safe: the effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams (2006)8 Social Hierarchy: The Self‐Reinforcing Nature of Power and Status (2008)Qualitative Data Analysis (2008)Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. 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this work references cited by second hop

References

  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 2001On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being11,549 cited
  • 1988A user's guide to the General Health Questionnaire5,560 cited
  • 1979A scaled version of the General Health Questionnaire5,470 cited
  • 1998Social Well-Being2,917 cited
  • 1996Assessment of Quality-of-Life Outcomes2,556 cited
  • 2003An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why*1,669 cited
  • 2012Psychological Antecedents of Promotive and Prohibitive Voice: A Two-Wave Examination1,644 cited
  • 2017Human resource management and employee well‐being: towards a new analytic framework1,361 cited
  • 2000Psychological well-being and job satisfaction as predictors of job performance.1,267 cited
  • 2007Happiness, Health, or Relationships? Managerial Practices and Employee Well-Being Tradeoffs879 cited
  • 1993Another look at the job satisfaction-life satisfaction relationship.809 cited
  • 2008Quitting before leaving: The mediating effects of psychological attachment and detachment on voice.568 cited
  • 2016A Meta‐Analysis of Voice and Its Promotive and Prohibitive Forms: Identification of Key Associations, Distinctions, and Future Research Directions531 cited

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  • 2017Transformational leadership and employee psychological well-being: A review and directions for future research.422 cited
  • 1997The service experience in two cultures: A behavioral perspective404 cited
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