Technology in the Housekeeping Department

Abstract

The leading housekeeping departments have adopted world class technology in recent times to offer seamless service to the guests. Housekeeping is the largest payroll, labour-intensive and task-driven department and is critically responsible for a positive guest experience. In the competitive world, hotels are seeking digital transformation to offer their guests innovative services. The housekeeping operation is complex and often changes with the changing needs and expectations of the guests. Technology can greatly support housekeepers and ensure the operation is simplified and streamlined to give effective service delivery. E-housekeeping has brought all the housekeeping operations and other related tasks to a touch of a button at our fingertips.

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