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Technology Affecting the Service Quality of Commercial Banks in Vietnam
13 references·0 citing·51 second hopsampled
Technology Affecting the Service Quality of Commercial Banks in Vietnam (2023)Technology Affecting the Service Quality …The Relationships Between Technology Adoption, HR Competencies, and HR Analytics of Large-Size Enterprises (2023)The Relationships Between Tec…Effects of service quality and customer satisfaction on loyalty of bank customers (2021)Effects of service quality an…The Impact of COVID-19 on the Ethiopian Private Banking System (2020)The Impact of COVID-19 on the…The Impact of COVID 19 on the Ethiopian Private Banking System (2020)The Impact of COVID 19 on the…Earnings Expectations in the COVID Crisis (2020)Earnings Expectations in the …COVID-Induced Economic Uncertainty (2020)COVID-Induced Economic Uncert…The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector (2019)The Service Quality Dimension…Intention to use e-banking services in the Jordanian commercial banks (2018)Intention to use e-banking se…An analysis of competition, efficiency and soundness in the South African banking sector (2018)An analysis of competition, e…The impact of perceived service quality dimensions on customer satisfaction (2017)The impact of perceived servi…Service quality dimensions and customer satisfaction: empirical evidence from retail banking sector in Oman (2017)Service quality dimensions an…Factors affecting the adoption of online banking in Poland (2016)Factors affecting the adoptio…An examination of the relationship between service quality perception and customer satisfaction (2008)An examination of the relatio…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)Factors Influencing the Adoption of Internet Banking (2000)Consumer acceptance of online banking: an extension of the technology acceptance model (2004)Blue ocean strategy : how to create uncontested market space and make the competition irrelevant (2005)Adoption Intention of Fintech Services for Bank Users: An Empirical Examination with an Extended Technology Acceptance Model (2019)Factors affecting intention to use e-banking in Jordan (2019)Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts (2021)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector (2020)Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates? (2020)What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking (2020)Business Research Methods (2022)Service Quality and Students’ Satisfaction in Tanzania’s Higher Education: A Re-examination of SERVQUAL Model (2022)Examining the mediating effect of multi-channel integration quality in the relationship with service quality, customer satisfaction and customer loyalty in the Saudi banking sector (2023)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)User Acceptance of Information Technology: Toward A Unified View1 (2003)Continued Intention to Use of M-Banking in Jordan by Integrating UTAUT, TPB, TAM and Service Quality with ML (2022)Digital-only banking experience: Insights from gen Y and gen Z (2022)A model for technical inefficiency effects in a stochastic frontier production function for panel data (1995)Efficiency of financial institutions: International survey and directions for future research (1997)An Introduction to Efficiency and Productivity Analysis (1998)Does Bank Competition Affect Credit Access in Sub-Saharan Africa? Evidence from World Bank Informal Firms Surveys (2020)Examining the determinants of bank efficiency in transition: empirical evidence from Ghana (2022)The use of the Balanced Scorecard as a strategic management tool to mitigate cyberfraud in the South African banking industry (2022)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Investigating the effect of perceived quality of self-service banking on customer satisfaction (2020)Digital Banking in Northern India: The Risks on Customer Satisfaction (2021)Measuring Uncertainty (2015)A critical analysis of the impacts of COVID-19 on the global economy and ecosystems and opportunities for circular economy strategies (2020)COVID-19 pandemic, oil prices, stock market, geopolitical risk and policy uncertainty nexus in the US economy: Fresh evidence from the wavelet-based approach (2020)Fear, lockdown, and diversion: Comparing drivers of pandemic economic decline 2020 (2020)The Unprecedented Stock Market Reaction to COVID-19 (2020)The World Uncertainty Index (2022)Do Stock Prices Move Too Much to be Justified by Subsequent Changes in Dividends? (1980)The Capital Asset Pricing Model: Theory and Evidence (2004)Corporate Immunity to the COVID-19 Pandemic (2020)Quantifying the impact of the COVID-19 pandemic on US airline stock prices (2021)Selección organizacional: resiliencia y desempeño de las pymes en la era de la COVID-19 (2021)CSR and firm value: is CSR valuable during the COVID 19 crisis in the French market? (2023)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Alternative Ways of Assessing Model Fit (1992)Empirical study on the impact of working capital management on going concern of manufacturing firms in Ghana (2023)Hyper-Personalization for Enhancing Customer Loyalty and Satisfaction in Customer Relationship Management (CRM) Systems (2023)Predicting E-commerce customer satisfaction: Traditional machine learning vs. deep learning approaches (2024)
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References

  • 2020COVID-Induced Economic Uncertainty1,628 cited
  • 2019The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector485 cited
  • 2021Effects of service quality and customer satisfaction on loyalty of bank customers452 cited
  • 2008An examination of the relationship between service quality perception and customer satisfaction279 cited
  • 2016Factors affecting the adoption of online banking in Poland156 cited
  • 2017The impact of perceived service quality dimensions on customer satisfaction150 cited
  • 2018Intention to use e-banking services in the Jordanian commercial banks149 cited
  • 2018An analysis of competition, efficiency and soundness in the South African banking sector57 cited
  • 2017Service quality dimensions and customer satisfaction: empirical evidence from retail banking sector in Oman41 cited
  • 2020Earnings Expectations in the COVID Crisis37 cited
  • 2023The Relationships Between Technology Adoption, HR Competencies, and HR Analytics of Large-Size Enterprises27 cited
  • 2020The Impact of COVID-19 on the Ethiopian Private Banking System20 cited
  • 2020The Impact of COVID 19 on the Ethiopian Private Banking System19 cited

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