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Asking your phone or a frontline employee? The influence of in‐store information source on choice overload, responsibility, and confidence among young consumers
16 references·0 citing·41 second hop
Asking your phone or a frontline employee? The influence of in‐store information source on choice overload, responsibility, and confidence among young consumers (2023)Asking your phone or a frontline employee…Choice overload: A conceptual review and meta‐analysis (2014)Choice overload: A conceptual…Can There Ever Be Too Many Options? A Meta-Analytic Review of Choice Overload (2010)Can There Ever Be Too Many Op…Customer Experience Management in Retailing: Understanding the Buying Process (2009)Customer Experience Managemen…The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews (2008)The effects of consumer knowl…The effect of negative online consumer reviews on product attitude: An information processing view (2007)The effect of negative online…Confirmatory factor analysis for applied research (2007)Confirmatory factor analysis …Scaling Procedures (2003)Scaling ProceduresAccounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …When choice is demotivating: Can one desire too much of a good thing? (2000)When choice is demotivating: …Transforming Qualitative Data: Description, Analysis, and Interpretation (1994)Transforming Qualitative Data…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Qualitative Data Analysis: A Methods Sourcebook (1988)Qualitative Data Analysis: A …External Search Effort: An Investigation Across Several Product Categories (1987)External Search Effort: An In…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…SOME EXPLORATIONS IN INITIAL INTERACTION AND BEYOND: TOWARD A DEVELOPMENTAL THEORY OF INTERPERSONAL COMMUNICATION (1975)SOME EXPLORATIONS IN INITIAL …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Statistical Theories of Mental Test Scores (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)A Theory of Social Comparison Processes (1954)The Presentation of Self in Everyday Life. (1956)A meta-analytic test of intergroup contact theory. (2006)Managing Impressions Online: Self-Presentation Processes in the Online Dating Environment (2006)Is There Social Capital in a Social Network Site?: Facebook Use and College Students' Life Satisfaction, Trust, and Participation (2009)The Presentation of Self in Everyday Life (2023)ASPECTS OF THE THEORY OF SYNTAX (1964)Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Sample Size Requirements for Structural Equation Models (2013)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Qualitative research methods in health technology assessment: a review of the literature. (1998)Mixed methods research designs in counseling psychology. (2005)Developing and Using a Codebook for the Analysis of Interview Data: An Example from a Professional Development Research Project (2010)Thematic Analysis (2017)A simple method to assess and report thematic saturation in qualitative research (2020)The Coding Manual for Qualitative Researchers (2022)A Psychometric Toolbox for Testing Validity and Reliability (2007)Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective (2012)Validity and Reliability of the Research Instrument; How to Test the Validation of a Questionnaire/Survey in a Research (2016)Maximizing versus satisficing: Happiness is a matter of choice. (2002)Psychology and Economics: Evidence from the Field (2009)Uniting the Tribes of Fluency to Form a Metacognitive Nation (2009)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Qualitative Data Analysis: A Methods Sourcebook20,700 cited
  • 2007Confirmatory factor analysis for applied research15,614 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1975SOME EXPLORATIONS IN INITIAL INTERACTION AND BEYOND: TOWARD A DEVELOPMENTAL THEORY OF INTERPERSONAL COMMUNICATION3,005 cited
  • 2000When choice is demotivating: Can one desire too much of a good thing?2,885 cited
  • 1994Transforming Qualitative Data: Description, Analysis, and Interpretation2,827 cited
  • 2003Scaling Procedures2,135 cited
  • 1987External Search Effort: An Investigation Across Several Product Categories1,302 cited
  • 2007The effect of negative online consumer reviews on product attitude: An information processing view1,127 cited
  • 2010Can There Ever Be Too Many Options? A Meta-Analytic Review of Choice Overload1,071 cited
  • 2009Customer Experience Management in Retailing: Understanding the Buying Process961 cited

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2014
Choice overload: A conceptual review and meta‐analysis
857 cited
  • 2008The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews839 cited
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