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User Satisfaction and Dissatisfaction: Bipolar versus Unipolar Conceptualizations
16 references·2 citing·38 second hop
User Satisfaction and Dissatisfaction: Bipolar versus Unipolar Conceptualizations (2023)User Satisfaction and Dissatisfaction: Bi…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Bad is Stronger than Good (2001)Bad is Stronger than GoodTime Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 (2000)Time Flies When You’re Having…The two general activation systems of affect: Structural findings, evolutionary considerations, and psychobiological evidence. (1999)The two general activation sy…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Constructive Consumer Choice Processes (1998)Constructive Consumer Choice …The construction of preference. (1995)The construction of preferenc…Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis. (1991)Asymmetrical effects of posit…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Toward a consensual structure of mood. (1985)Toward a consensual structure…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A circumplex model of affect. (1980)A circumplex model of affect.Modern Factor Analysis. (1968)Modern Factor Analysis.A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)A BEHAVIORAL MODEL OF RATIONA…The theory of decision making. (1954)The theory of decision making.An Approach-Avoidance Model of User Satisfaction and Dissatisfaction (2025)An Approach-Avoidance Model o…“From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services (2025)“From expectations to frustra…Self-Efficacy: The Exercise of Control (1999)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The theory of planned behavior (1991)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Diffusion of Innovations 1 (2019)The Principles of Psychology (1891)Hedges: A Study in Meaning Criteria and the Logic of Fuzzy Concepts (1975)The robust beauty of improper linear models in decision making. (1979)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Measuring emotion: The self-assessment manikin and the semantic differential (1994)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Individual differences in reasoning: Implications for the rationality debate? (2000)Heuristics and Biases: The Psychology of Intuitive Judgment (2004)Experimental evidence of massive-scale emotional contagion through social networks (2014)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Emotional Intelligence (1990)The Mental Health Continuum: From Languishing to Flourishing in Life (2002)Core affect and the psychological construction of emotion. (2003)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1980A circumplex model of affect.16,320 cited
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  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
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  • 2000Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage14,725 cited
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  • 1999The two general activation systems of affect: Structural findings, evolutionary considerations, and psychobiological evidence.2,102 cited
  • 1995

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The construction of preference.
2,046 cited
  • 1968Modern Factor Analysis.1,820 cited
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    • 2025“From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services27 cited
    • 2025An Approach-Avoidance Model of User Satisfaction and Dissatisfaction5 cited