Exploration of a Web-based accessibility tool for public facilities

Gunilla Carlsson · Oskar Jönsson · Stefan Olander · Marianne Salén · Eva Månsson Lexell · Björn Slaug

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Digital Accessibility for Disabilities Disability Rights and Representation Health Policy Implementation Science

Abstract

Purpose This study aims to explore how an accessibility database (AD) has been developed and implemented as a tool for facility managers to evaluate and increase the accessibility of public facilities. Design/methodology/approach Eight participants were strategically sampled for semi-structured interviews, and documents on the AD were gathered. The Consolidated Framework for Implementation Research (CFIR) was used for a directed content analysis of the data. The CFIR domains used for the analysis were: intervention characteristics, outer setting, inner setting, characteristics of individuals and process. Findings The development and implementation of the AD demonstrated the complexity in assessing and planning for increased accessibility. The communication and iterative processes within the inner as well as with the outer setting was an important part of the development and implementation, as well as anchoring each step locally, regionally and nationally, within public authorities and disability organizations. Practical implications The assessments of environmental barriers and the results reported in the AD can serve as a guide for identification of accessibility issues. However, singular identified barriers were reported as a fragmentation of the building regulations, and thereby when retrofitting is carried out, experts who have the competence to suggest solutions based on the entirety need to be involved to reach the goals of increased accessibility and countering of exclusion and discrimination. Originality/value By structuring the implementation process by means of the CFIR, facilitators and barriers of using an AD as a basis for retrofitting were revealed. The practical challenges outlined in assessing and increasing accessibility can guide facility managers when considering actions to increase accessibility.

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References

2005Three Approaches to Qualitative Content Analysis 2003Accessibility, usability and universal design—positioning and definition of concepts describing person-environment relationships 2013Information provision for challenging markets: The case of the accessibility requiring market in the context of tourism 2008“Let’s go for a walk!”: identification and prioritisation of accessibility and safety measures involving elderly people in a residential area 2018The role of neighborhood physical environment on mobility and social participation among people using mobility assistive technology 2010Wheelchair accessibility of public buildings: a review of the literature 2021A scoping review of public building accessibility 2020A systematic framework for understanding environmental design influences on physical activity in the elderly population

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