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Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image
16 references·2 citing·23 second hop
Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image (2023)Forging customer satisfaction through com…PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…Common Beliefs and Reality About PLS (2014)Common Beliefs and Reality Ab…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial Least Squares Structu…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…Electronic Banking Ease of Use, Usefulness, Value, and Innovation Influencing Customer Satisfaction (2025)Electronic Banking Ease of Us…The Mediating Role of Organizational Commitment in the Relationship between Participative Leadership and Job Performance of Insurance Agents in Surabaya (2023)The Mediating Role of Organiz…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The impact of culture and governance on corporate social reporting (2005)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Sample Size for Survey Research: Review and Recommendations (2020)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)
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References

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3,328 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • Cited by

    • 2025Electronic Banking Ease of Use, Usefulness, Value, and Innovation Influencing Customer Satisfaction7 cited
    • 2023The Mediating Role of Organizational Commitment in the Relationship between Participative Leadership and Job Performance of Insurance Agents in Surabaya1 cited