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Customers’ perception of telecommunication businesses: Non-financial performance measures in organizational success
16 references·0 citing·32 second hop
Customers’ perception of telecommunication businesses: Non-financial performance measures in organizational success (2023)Customers’ perception of telecommunicatio…Principles and practice of structural equation modeling, 2nd ed. (2005)Principles and practice of st…Management control systems design within its organizational context: findings from contingency-based research and directions for the future (2003)Management control systems de…Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Transforming the Balanced Sco…Performance management: a framework for management control systems research (1999)Performance management: a fra…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction (1998)Are Nonfinancial Measures Lea…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Linking the Balanced Scorecard to Strategy (1996)Linking the Balanced Scorecar…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…Zero defections: quality comes to services. (1990)Zero defections: quality come…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Relevance Lost: The Rise and Fall of Management Accounting (1987)Relevance Lost: The Rise and …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)Markets, Bureaucracies, and Clans (1980)Corporate capital expenditure decisions and the market value of the firm (1985)Management control systems and strategy: A resource-based perspective (2005)Management control systems as a package—Opportunities, challenges and research directions (2008)The design and use of performance management systems: An extended framework for analysis (2009)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)Towards a dynamic theory of strategy (1991)Performance measurement system design (1995)The impact of supply chain integration on performance: A contingency and configuration approach (2009)A Brief Guide to Structural Equation Modeling (2006)Scale Development Research (2006)Preliminary Psychometric Properties of the Acceptance and Action Questionnaire–II: A Revised Measure of Psychological Inflexibility and Experiential Avoidance (2011)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
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  • 2005Principles and practice of structural equation modeling, 2nd ed.6,095 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2003Management control systems design within its organizational context: findings from contingency-based research and directions for the future3,233 cited
  • 1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 1999Performance management: a framework for management control systems research2,028 cited
  • 2001Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I1,899 cited
  • 1996Linking the Balanced Scorecard to Strategy1,815 cited

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1995
Return on Quality (ROQ): Making Service Quality Financially Accountable
1,638 cited
  • 1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
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