MEASURINGINFORMATION, SYSTEM AND SERVICE QUALITIES FOR THE EVALUATION OF E-LEARNING SYSTEMS IN PAKISTAN

Faria Kanwal

8 citations0/0 files storedPakistan Journal of Science

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Online and Blended Learning

Abstract

Higher education institutes have integratede-learning systems (ELS)in theireducational infrastructure. The development and implementation of ELS needs continuous qualityevaluation and assessment to attract more learners.A conceptual model consisting of system, serviceand information qualities was evaluated to measure the user satisfaction. Data was collected from 356learners including Post Graduate (52%) and Graduate (48%)students of Virtual University, Pakistan.To investigate the research hypotheses, Structural Equation Modelling (SEM) was employed. Theempirical analysis indicated that information quality (0.38, p<0.05), service quality (0.14, p<0.05)andsystem quality(0.48, p<0.01) were the positive and significant indicators for user satisfaction.Thevariance explained by the model is 71% that showed the significance of model.

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2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 2007What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction 2008Measuring information systems success: models, dimensions, measures, and interrelationships 2006Understanding e-learning continuance intention: An extension of the Technology Acceptance Model 2010Organizational impact of system quality, information quality, and service quality 2015Investigating users’ perspectives on e-learning: An integration of TAM and IS success model 2009Multi-dimensional students’ evaluation of e-learning systems in the higher education context: An empirical investigation 2005Measuring e-learning systems success in an organizational context: Scale development and validation

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