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The Impact of Mobile Banking Services on the Customer Satisfaction of Commercial Banks in Sri Lanka
9 references·0 citing·45 second hop
The Impact of Mobile Banking Services on the Customer Satisfaction of Commercial Banks in Sri Lanka (2023)The Impact of Mobile Banking Services on …Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Internet banking service qual…The Impact of Mobile Banking on Enhancing Customers’ E-Satisfaction: An Empirical Study on Commercial Banks in Jordan (2014)The Impact of Mobile Banking …Service Quality, Customer Satisfaction, Customer Trust, and Loyalty in an E-Banking Context (2012)Service Quality, Customer Sat…MOBILE BANKING ADOPTION: APPLICATION OF DIFFUSION OF INNOVATION THEORY (2012)MOBILE BANKING ADOPTION: APPL…Interrelation between E-service Quality and E-satisfaction and Loyalty (2012)Interrelation between E-servi…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Expectations and Norms in Models of Consumer Satisfaction (1987)Expectations and Norms in Mod…Introduction to research in education (1972)Introduction to research in e…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The Roles of E-Service Quality, E-Trust, and E-Satisfaction on Online Retail Loyalty (2018)The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users (2022)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Research methods for business: A skill building approach (1993)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Electronic Commerce: A Managerial Perspective (1999)The Effect of Using Mobile Banking Services Applications on Electronic Word of Mouth: The Mediating Role of Perceived Trust (2019)m-Banking Quality and Bank Reputation (2020)Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model (2022)An Index of Factorial Simplicity (1974)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Limitations to the rapid adoption of M-payment services: Understanding the impact of privacy risk on M-Payment services (2017)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Diffusion of Innovations 1 (2019)When predictors of outcomes are necessary: guidelines for the combined use of PLS-SEM and NCA (2020)Disconfirmation of consumer expectations through product trial. (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Investigation into the Determinants of Customer Satisfaction (1982)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Digital banking, customer experience and bank financial performance (2018)The influence of e-banking service quality on customer loyalty (2019)Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)Qualitative-Quantitative Research Methodology: Exploring the Interactive Continuum (1999)Ensuring the Quality of the Findings of Qualitative Research: Looking at Trustworthiness Criteria (2014)The Advantages and Disadvantages of Using Qualitative and Quantitative Approaches and Methods in Language “Testing and Assessment” Research: A Literature Review (2016)Consumer trust in banking relationships in Europe (2014)Rise of the Partial Least Squares Structural Equation Modeling: An Application in Banking (2018)Understanding the consumer’s intention to use the e-wallet services (2021)
this work references cited by second hop

References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1972Introduction to research in education7,698 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
  • 2016Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty455 cited
  • 2012MOBILE BANKING ADOPTION: APPLICATION OF DIFFUSION OF INNOVATION THEORY425 cited
  • 2012Service Quality, Customer Satisfaction, Customer Trust, and Loyalty in an E-Banking Context195 cited
  • 2014The Impact of Mobile Banking on Enhancing Customers’ E-Satisfaction: An Empirical Study on Commercial Banks in Jordan43 cited
  • 2012Interrelation between E-service Quality and E-satisfaction and Loyalty25 cited

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