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Perceived service quality and student satisfaction in higher learning institutions in Tanzania
16 references·0 citing·40 second hop
Perceived service quality and student satisfaction in higher learning institutions in Tanzania (2023)Perceived service quality and student sat…The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The effects of service qualit…User Perceptions of Algorithmic Decisions in the Personalized AI System:Perceptual Evaluation of Fairness, Accountability, Transparency, and Explainability (2020)User Perceptions of Algorithm…Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)Internet banking service qual…PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Service quality perception an…A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…Organizational Transparency (2014)Organizational TransparencyA new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…E‐Participation, Transparency, and Trust in Local Government (2012)E‐Participation, Transparency…The roles of transparency and trust in the relationship between corruption and citizen satisfaction (2011)The roles of transparency and…Service Management and Marketing (2011)Service Management and Market…Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)Extending the two-stage infor…Management Research Methods (2007)Management Research MethodsMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…A Theory of Cognitive Dissonance (1957)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2017PLS-SEM or CB-SEM: updated guidelines on which method to use5,428 cited
  • 2011Service Management and Marketing1,414 cited
  • 2011Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context852 cited
  • 2014Organizational Transparency757 cited
  • 2007Management Research Methods684 cited
  • 2012E‐Participation, Transparency, and Trust in Local Government548 cited
  • 2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country481 cited
  • 2020Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model449 cited
  • 2020User Perceptions of Algorithmic Decisions in the Personalized AI System:Perceptual Evaluation of Fairness, Accountability, Transparency, and Explainability

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421 cited
  • 2015Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model357 cited
  • 2011The roles of transparency and trust in the relationship between corruption and citizen satisfaction319 cited
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