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Managing Customer Churn Via Service Mode Control · Study

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ArticleManaging Customer Churn Via Service Mode Control

Yash Kanoria2018

OA

Articlegreen2018

Managing Customer Churn Via Service Mode Control

Yash Kanoria · Ilan Lobel · Jiaqi Lu

10 citations·0/0 files stored·Mathematics of Operations Research

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Customer churn and segmentation Customer Service Quality and Loyalty Stochastic processes and financial applications

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References

1997Back to Bentham? Explorations of Experienced Utility 2003Return on Marketing: Using Customer Equity to Focus Marketing Strategy 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn 1962Optimal Advertising Policy under Dynamic Conditions 1998Customer lifetime value: Marketing models and applications 2008A Hidden Markov Model of Customer Relationship Dynamics 1996Risk vs. profit potential: A model for corporate strategy 1989Optimal Control of Diffusion Processes

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Year2018

Typearticle

Published2018-01-01

VenueMathematics of Operations Research

ISSN-L0364-765X

Languageen

Citations10

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1287/moor.2021.0179

openalex_workW4385350495

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