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Expanding Service Capabilities Through an On-Demand Workforce
16 references·1 citing·37 second hop
Expanding Service Capabilities Through an On-Demand Workforce (2023)Expanding Service Capabilities Through an…Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity (2019)Operations in the On-Demand E…The cμ/θ Rule for Many-Server Queues with Abandonment (2010)The cμ/θ Rule for Many-Server…Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers (2009)Staffing Many-Server Queues w…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Staffing a Call Center with Uncertain Arrival Rate and Absenteeism (2006)Staffing a Call Center with U…Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates (2006)Dynamic Control of an M/M/1 S…Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue (2005)Call Centers with Impatient C…A Method for Staffing Large Call Centers Based on Stochastic Fluid Models (2005)A Method for Staffing Large C…Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic (2004)Scheduling a multi class queu…Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime (2004)Dynamic Scheduling of a Multi…Dimensioning Large Call Centers (2004)Dimensioning Large Call Cente…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …The power of two choices in randomized load balancing (2001)The power of two choices in r…Brownian Models of Queueing Networks with Heterogeneous Customer Populations (1988)Brownian Models of Queueing N…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Heavy-Traffic Limits for Queu…Asymptotically optimal energy consumption and inventory control in a make-to-stock manufacturing system (2024)Asymptotically optimal energy…Pricing and the Newsvendor Problem: A Review with Extensions (1999)The Theory of Incentives: The Principal-Agent Model (2001)The Theory of Incentives (2002)On-Demand Service Platforms (2016)The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity (2017)Coordinating Supply and Demand on an On-Demand Service Platform with Impatient Customers (2018)Statistical Analysis of a Telephone Call Center (2005)Martingale proofs of many-server heavy-traffic limits for Markovian queues (2007)Call center outsourcing: Coordinating staffing level and service quality (2008)Stochastic Service Systems. (1963)Multiple channel queues in heavy traffic. II: sequences, networks, and batches (1970)Foundations and Implications of a Proposed Unified Services Theory (2006)Multiple channel queues in heavy traffic. I (1970)Stochastic Processes in Queueing Theory (1976)Approximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)An introduction to queueing theory (1993)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Forecasting: theory and practice (2022)The measurement of experienced burnout (1981)A Review and an Integration of Research on Job Burnout (1993)MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH. (2002)Personnel scheduling: A literature review (2012)New “Smart Parking” System Based on Resource Allocation and Reservations (2013)Networks of Waiting Lines (1957)Open, Closed, and Mixed Networks of Queues with Different Classes of Customers (1975)Brownian models of open queueing networks with homogeneous customer populations ∗ (1987)Brownian Motion and Stochastic Flow Systems. (1987)Stability and convergence of moments for multiclass queueing networks via fluid limit models (1995)Control: A perspective (2014)Monte Carlo Sampling Methods (2003)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Introduction to Queueing Theory. (1982)Queueing Models of Call Centers: An Introduction (2002)Log-Periodogram Regression of Time Series with Long Range Dependence (1995)A Staffing Algorithm for Call Centers with Skill-Based Routing (2005)Incentives and redistribution in homogeneous bike-sharing systems with stations of finite capacity (2014)
this work references cited by second hop

References

  • 2001The power of two choices in randomized load balancing1,402 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 1988Brownian Models of Queueing Networks with Heterogeneous Customer Populations356 cited
  • 2004Dimensioning Large Call Centers342 cited
  • 2005Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue275 cited
  • 2019Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity201 cited
  • 2005A Method for Staffing Large Call Centers Based on Stochastic Fluid Models158 cited
  • 2006Staffing a Call Center with Uncertain Arrival Rate and Absenteeism158 cited
  • 2006Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates150 cited
  • 2009Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers143 cited
  • 2004Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic140 cited

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2010
The cμ/θ Rule for Many-Server Queues with Abandonment
131 cited
  • 2004Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime125 cited
  • Cited by

    • 2024Asymptotically optimal energy consumption and inventory control in a make-to-stock manufacturing system8 cited