References

• 2011Service, Quality & Satisfaction1,309 cited
• 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,118 cited
• 2018Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty692 cited
• 2017The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty495 cited
• 2021Relationships between Service Quality, Brand Image, Customer Satisfaction, and Customer Loyalty361 cited
• 2019PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN125 cited
• 2020The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China97 cited
• 2015Perilaku Konsumen Teori dan Praktik91 cited
• 2021Service Quality and Customer Loyalty in Ghana’s Hotel Industry: The Mediation Effects of Satisfaction and Delight83 cited
• 2013The Effect of Advertising Spending on Brand Loyalty Mediated by Store Image, Perceived Quality and Customer Satisfaction: A Case of Hypermarkets51 cited
• 2021Predicting airline passengers’ loyalty using artificial neural network theory48 cited
• 2020Consumer satisfaction–based social commerce service quality management38 cited
• 2021The Effect of Corporate Communication and Service Quality on Customer Loyalty and Satisfaction in Sharia Banking31 cited