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An examination on the factors that influence the intention to use chatbots in Malaysia
16 references·0 citing·37 second hop
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(1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The theory of planned behavior (1991)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1970Determining Sample Size for Research Activities18,904 cited
  • 1993Research methods for business: A skill building approach16,985 cited
  • 2003User Acceptance of Information Technology: Toward a Unified View3,068 cited
  • 2013Research methods for business : a skill-building approach 6th ed.2,447 cited
  • 2017Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust1,593 cited
  • 2017The literature review of technology adoption models and theories for the novelty technology1,065 cited
  • 2021My Chatbot Companion - a Study of Human-Chatbot Relationships792 cited
  • 2020Understanding the attitude and intention to use smartphone chatbots for shopping636 cited
  • 2017The media inequality: Comparing the initial human-human and human-AI social interactions329 cited
  • 2020Perceived Ease of Use, Perceived Usefulness, Perceived Security and Intention to Use E-Filing: The Role of Technology Readiness279 cited
  • 2021Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development269 cited
  • 2017Feel the VIBE: Examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media

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176 cited
  • 2022Overcoming customer innovation resistance to the sustainable adoption of chatbot services: A community-enterprise perspective in Thailand153 cited
  • 2019Extended Technology Acceptance Model to Predict Mobile-Based Money Acceptance and Sustainability: A Multi-Analytical Structural Equation Modeling and Neural Network Approach150 cited
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