Articlebronze2023

Investigating Cloud ERP Adoption in Australian Higher Education Institutions: A Case Study

Qian Huang · Misita Anwar · Gillian Oliver · Rahim Mahbubur

8 citations0/0 files storedPacific Asia journal of the Association for Information Systems

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ERP Systems Implementation and Impact Technology Adoption and User Behaviour Information Technology Governance and Strategy

Abstract

Background: Some higher education institutions (HEIs) are constantly under pressure to deliver superior quality education services at low costs through deploying traditional on-premise systems. Cloud-based enterprise resource planning (Cloud ERP) presents an ideal opportunity to lower HEI costs in terms of scalability and pay-per-use features. Adoption of Cloud ERP is, however, still low for the context of HEIs. The successful adoption of Cloud ERP depends not only on the support of system providers but also on understanding Cloud ERP adoption from the client organization perspective. This study explores Cloud ERP adoption in the context of Australian HEIs. Method: This study adopted a case study methodology involving the in-depth semi structured interviews of several key stakeholders. Thematic analysis was used to analyze and interpret interview data. Results: Based on the case study, our findings suggest that this particular Australian HEI was subject to strategic, operational, technological, and financial motives originating from either internal or external locus. Most of the expected motives were realized, except the full flexibility of Cloud ERP. Four major challenges of Cloud ERP implementation were found. Conclusion: This study empirically investigates Cloud ERP adoption in HEIs by identifying the motives, realized benefits and challenges of Cloud ERP adoption, which bridges the research gap of this topic. This study could assist Cloud ERP providers to adjust their marketing strategies to promote the adoption rate of Cloud ERP in HEIs. Understanding the motives, challenges and benefits of IT adoption in HEIs facilitates judicious decision-making prior to selection and minimizes the possibility of the failure of Cloud ERP adoption.

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2011Case study research: design and methods 1995Interpretive case studies in IS research: nature and method 2007Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions 2014Assessing the determinants of cloud computing adoption: An analysis of the manufacturing and services sectors 2017Single case studies vs. multiple case studies: A comparative study 2015Using Interpretive Qualitative Case Studies for Exploratory Research in Doctoral Studies: A Case of Information Systems Research in Small and Medium Enterprises 2007The SAGE Handbook of Social Science Methodology 2016Benefits and challenges of cloud ERP systems – A systematic literature review

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